| |
 What is IPZoo VoIP service?
IPZOO offers you a lot of great features over your high-speed Internet connection for local, long distance, and international calls. For one price and one convenient monthly bill, you can enjoy all the features we offer. You can make UNLIMITED on-net calls to your family and friends. You get a FREE phone number from IPZoo. And best of all - there more great features coming soon!
[ Back to Top ]
|
| What are the different IPZoo plans?
IPZoo has 4 different kinds of monthly service plans to choose from:
- IPZoo e-Dragon: FREE unlimited calls to China, Hong Kong, Taiwan*, USA, Canada.
- IPZoo Basic: FREE 500 minutes/$14.99 per month to call on-net countries /regions.
- IPZoo Premium: FREE unlimited minutes/$24.99 per month to call on-net countries/regions.
- IPZoo Unlimited: FREE unlimited minutes /$49.99 per month to call on-net countries/regions.
If calls are made to destinations not included in your calling plan, or you’re per minute charges exceed your calling plan’s minutes, they will be deducted from your pre-paid account balance.
[ Back to Top ]
|
| What are the requirements to use IPZoo?
You need Broadband Internet service, a Phone adapter, and a telephone.
[ Back to Top ]
|
| How do I sign up for IPZoo VoIP service?
You can sign up online or by calling 1-516-393-2150 to order by phone.
[ Back to Top ]
|
| What happens when I sign up for IPZoo?
When you sign up for one of the IPZoo plans, you get a new FREE phone number. You will be able to make and receive calls on your new, personal IPZoo phone number, and enjoy many of the advanced telephony features that come with it!
[ Back to Top ]
|
| What are the features available using my IPZoo Phone?
Voicemail, On-Net Free Calling, 3-Way Calling, Area Code Selection, Speed Dial, Call Forwarding, Call Transfer, Call Waiting, Caller ID, Call Return (*69), Anonymous Call Rejection (ACR), Do Not Disturb (*78), Last Number Redial, and Repeat Dialing.
[ Back to Top ]
|
| What payment methods does IPZoo accept?
Visa and Master Card.
[ Back to Top ]
|
| How do I install my new IPZoo phone adapter?
IPZoo phone adapters are fully and automatically configured for you. All you need to do is connect your IPZoo phone adapter to your phone and your Broadband connection and you can start making and receiving calls!
[ Back to Top ]
|
| How do I make a phone call using IPZoo?
You simply need to follow the calling instruction below.
To call within the United States, to Canada or to the Caribbean:
Enter 1 + area code + phone No.
To call other country:
Enter 011 + country code + city code + phone No.
[ Back to Top ]
|
| Can I use IPZoo when I travel?
You can connect your IPZoo Phone adaptor to a Broadband Internet connection anywhere in the world and you can even take it with you when you travel!
[ Back to Top ]
|
| How can I check my calling detail?
You can login to your IPZoo online personal account to check your calling detail records, to recharge the prepaid fees, and to modify your account information.
[ Back to Top ]
|
| How do I pay my monthly bill?
When you sign up for any of the IPZoo calling plans, your account will automatically charge your credit card for the monthly service fees and the pre-paid costs.
(A) Monthly Service Charge: A monthly service charge will occur once a month on the date that you’re calling plan cycle renews. This date is determined by the date you registered for the calling plan.
(B) Pre-paid Cost: Calls made to destinations not included in your calling plan, and any per-minute charges exceeding your calling plan’s minutes, are deducted from your pre-paid account balance. Upon signup, you will receive a credit line that becomes your account balance. When the account balance falls below $30.00, your credit card might be automatically charged.
[ Back to Top ]
|
