FAQ
  • What is IPZoo VoIP service?
  • What are the different IPZoo plans?
  • What are the requirements to use IPZoo?
  • How do I sign up for IPZoo VoIP service?
  • What happens when I sign up for IPZoo?
  • What are the features available using my IPZoo Phone?
  • What payment methods does IPZoo accept?
  • How do I install my new IPZoo phone adapter?
  • How do I make a phone call using IPZoo?
  • Can I use IPZoo when I travel?
  • How can I check my calling detail?
  • How do I pay my monthly bill?
  • What is Money Back Guarantee – Trial Period (refund policy)?


  •  What is IPZoo VoIP service?

    IPZOO offers you a lot of great features over your high-speed Internet connection for local, long distance, and international calls. For one price and one convenient monthly bill, you can enjoy all the features we offer. You can make UNLIMITED on-net calls to your family and friends. You get a FREE phone number from IPZoo. And best of all - there are more great features coming soon!

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     What are the different IPZoo plans?

    IPZoo has 3 different kinds of monthly service plans to choose from:


    1. Business PBX System: FREE unlimited calls to USA, Canada, China and other international, perfect for business owner!
    2. Residential Golbal Unlimited: FREE free unlimited calling for only $19.99 per month to U.S., Canada and international.
    3. Residential Premium plus: FREE 500 minutes for only $9.99 per month to call on-net countries/regions.
    If calls are made to destinations not included in your calling plan, or your per minute charges exceed your calling plan minutes, they will be deducted from your pre-paid account balance.

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     What are the requirements to use IPZoo?

    You need Broadband Internet service, a Phone adapter, and a telephone.

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     How do I sign up for IPZoo VoIP service?

    You can sign up online or by calling 1-516-393-2150 to order by phone.

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     What happens when I sign up for IPZoo?

    When you sign up for one of the IPZoo plans, you get a new FREE phone number. You will be able to make and receive calls on your new, personal IPZoo phone number, and enjoy many of the advanced telephony features that come with it!

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     What are the features available using my IPZoo Phone?

    Voicemail, On-Net Free Calling, 3-Way Calling, Area Code Selection, Speed Dial, Call Forwarding, Call Transfer, Call Waiting, Caller ID, Call Return (*69), Anonymous Call Rejection (ACR), Do Not Disturb (*78), Last Number Redial, and Repeat Dialing.

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     What payment methods does IPZoo accept?

    Visa and Master Card.

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     How do I install my new IPZoo phone adapter?

    IPZoo phone adapters are fully and automatically configured for you. All you need to do is connect your IPZoo phone adapter to your phone and your Broadband connection and you can start making and receiving calls!

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     How do I make a phone call using IPZoo?

    You simply need to follow the calling instruction below.

    To call within the United States, to Canada or to the Caribbean:

          Enter 1 + area code + phone No.

    To call other country:

          Enter 011 + country code + city code + phone No.

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     Can I use IPZoo when I travel?

    You can connect your IPZoo Phone adaptor to a Broadband Internet connection anywhere in the world and you can even take it with you when you travel!

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     How can I check my calling detail?

    You can login to your IPZoo online personal account to check your calling detail records, to recharge the prepaid fees, and to modify your account information.

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     How do I pay my monthly bill?

    When you sign up for any of the IPZoo calling plans, your account will automatically charge your credit card for the monthly service fees and the pre-paid costs.
    (A) Monthly Service Charge: A monthly service charge will occur once a month on the date that you’re calling plan cycle renews. This date is determined by the date you registered for the calling plan.
    (B) Pre-paid Cost: Calls made to destinations not included in your calling plan, and any per-minute charges exceeding your calling plan’s minutes, are deducted from your pre-paid account balance. Upon signup, you will receive a credit line that becomes your account balance. When the account balance falls below $30.00, your credit card might be automatically charged.

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     What is Money Back Guarantee – Trial Period (refund policy)?

    IPZOO.com offers a 30 days risk free trial period to customers for all IPZOO services. If customer is not satisfied with the service, customer may terminate the IPZOO Service at any time during the 30 days trial period. To terminate the IPZOO service, customer must mail the equipment back to IPZOO (IPZOO does not provide any return postage nor will refund customer any cost of postage for returning the equipment). Once IPZOO received the return equipment, IPZOO will make a full refund to the customer’s credit card deducting one month service fee and the cost of shipping & handling for the equipment.

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