At IPZoo, we always try our best to provide better service for our customers. Because your safety is very important to us, we are pleased to announce the support of 911 Emergency Dialing Services. You'll just have to fill out a form during the sign up process that tells us the street address where you will be using your IPZoo service.

Advantage of IPZoo E911 service

• Compliance with all state and FCC requirements.
• Built on the same backbone as the nation's #1 911 services.
• National USA coverage

Most of our customers have access to Enhanced 911 (E911) service. With E911 service, when you dial 911, your telephone number and registered address is simultaneously sent to the local emergency center assigned to your location, and emergency operators have access to the information they need to send help and call you back if necessary.

In some cases, the local emergency operator answering the call will not have your call back number or your exact location, so you must be prepared to give them this information. Until you give the operator your phone number, he/she may not be able to call you back or dispatch help if the call is not completed or is not forwarded, is dropped or disconnected, or if you are unable to speak. As additional local emergency centers become capable of receiving our customers' information, IPZoo will automatically upgrade customers to E911 service. IPZoo will not give you notice of the upgrade.

The service is backed with a first-ever 24x7 emergency call center used for manual routing of emergency calls over the VoIP network. A VoIP call that can not automatically locate the appropriate PSAP, based upon the caller's telephone number and address, will be redirected to the Manual Emergency Call Relay Center for real-time human interaction with the calling party. Examples of situations where 911 calls will be sent to the national emergency call center include when there is a problem validating a customer's address, the customer is identified with an international location, or the customer is located in an area that is not covered by the landline 911 network.

If you use a WebPhone or move to a new location, due to the portable nature of these devices, you will have to register your new location. If you do not register your new location, any 911 call you make may be sent to an emergency center near your old location.

Remember that our 911 Dialing service will not function under the following circumstances:

• In the event of a power failure, disruption or other service outage.
• Service outages or suspensions or terminations of service by your broadband provider or ISP.
• Service outages due to suspension or termination of your EarthLink Account.
• Your ISP or broadband provider or other third party may intentionally or inadvertently block the ports over which the Service is provided or otherwise impede the usage of the Service.
• Changing your number or adding or porting new numbers to your account without successfully registering your location of use for each changed, newly added or newly ported phone number.

Again, your safety is important to us. You can either call us at 1-(800) 508-3316, or e-mail us at support@seawolftech.com if you have any concerns.